Purchase and Sale Rules

  1. General provisions
    1. These Terms and Conditions of Purchase and Sale of Goods (hereinafter referred to as the "Terms and Conditions") are a binding legal document for the parties, which sets out the rights and obligations of the Buyer and the Seller, the conditions for the purchase of the goods and the conditions for payment for them, the procedure for the delivery of the goods and the procedure for the return of the goods, the liability of the parties, and any other provisions relating to the purchase - sale of goods in the "www.complius.lt" (hereinafter referred to as the "E-Store") online store.
    2. The Seller reserves the right to change, amend or supplement the Terms and Conditions at any time, taking into account the statutory requirements. The registered Buyer will be informed of any changes, corrections or additions by e-mail.
  2. Protection of personal data
    1. Any information relating to personal data that is registered in the E-Shop shall be subject to the Seller's personal data protection policy as provided for in European Union Laws and regulations.
  3. The moment of conclusion of the contract of sale and purchase
    1. The contract between the Buyer and the Seller shall be deemed to be concluded from the moment the Buyer, having selected the product(s) to be purchased and having formed a shopping cart, clicks on the "Place an order" link.
    2. Each contract of sale concluded between the Buyer and the Seller shall be registered and stored in the E-Shop database.
  4. Buyer's rights
    1. The Buyer shall have the right to purchase goods in the E-Shop in accordance with these Terms and Conditions.
    2. The Buyer shall have the right to withdraw from the contract for the purchase and sale of goods concluded with the E-shop by notifying the Seller in writing (by letter, fax or e-mail) no later than within 14 (fourteen) working days from the date of delivery of the item.
    3. The Buyer may exercise the right provided for in Clause 4.2 of the Terms and Conditions only if the goods have not been damaged or substantially altered in appearance, nor have been used.
  5. Obligations of the Buyer
    1. The Buyer shall pay for and accept the Goods in accordance with these Conditions.
    2. The Buyer undertakes not to disclose its login details to third parties. If the Buyer loses his/her login details, he/she must immediately inform the Seller using the means of contact indicated in the "Contact" section.
    3. If the data provided by the Buyer in the registration form changes, the Buyer must update them immediately.
    4. By using the E-shop, the Buyer undertakes to comply with these Terms and Conditions, the other terms and conditions expressly stated in the E-shop, and not to violate European Union legislation.
  6. Seller's rights
    1. If the Buyer attempts to undermine the stability and security of the Online Shop or violates his/her obligations, the Seller shall have the right to restrict or suspend the Buyer's access to the Online Shop or, in exceptional cases, to cancel the Buyer's registration, immediately and without warning.
    2. In the event of serious circumstances, the Seller may temporarily or permanently suspend the operation of the Online Shop without prior notice to the Buyer.
    3. The Seller shall have the right to cancel the Buyer's order without prior notice to the Buyer if the Buyer fails to pay for the goods within 2 (two) working days after having chosen the methods of payment provided for in Clause 8.2 of the Regulations.
  7. Obligations of the Seller
    1. The Seller undertakes to enable the Buyer to use the services provided by the E-shop on the terms and conditions set out in these Terms and Conditions and in the Online Shop.
    2. The Seller undertakes to respect the Buyer's right to privacy with regard to the personal information belonging to him, as indicated in the registration form of the Online Shop, except in the cases provided for by European Union legislation.
    3. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer in accordance with the conditions set out in Clause 9 of the Terms and Conditions.
    4. If the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer an analogous or, as far as possible, similar product. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to refund the money paid by the Buyer within 2 (two) working days, provided that prepayment has been made.
  8. Prices, payment procedures and terms
    1. The prices of the goods in the online shop and in the order form shall be quoted in Euros including VAT.
    2. The buyer shall pay for the goods in one of the following ways:
      1. By payment in accordance with the submitted electronic purchase and sale document via e-banking systems of Lithuanian, Latvian, Estonian banks.
    3. When paying by the payment methods provided for in Clauses 8.2, the Buyer undertakes to pay within 2 (two) working days, otherwise the Buyer loses the right to claim for violation of the delivery deadlines, since in the aforementioned cases, the shipment of goods according to the order placed by the Buyer shall only start to be formed upon receipt of payment for the goods.
  9. Delivery of the goods
    1. When ordering the goods, the Buyer undertakes to specify the place of delivery of the goods, as well as his contact information.
    2. The Buyer undertakes to accept delivery of the goods himself. In the event that the Buyer is unable to take delivery of the goods himself and the goods are delivered to the address indicated and on the basis of the other data provided by the Buyer, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the goods to the wrong entity.
    3. The delivery of the goods shall be subject to payment. The goods shall be delivered by courier services:
      1. The price of delivery depends on the weight of the Goods and is provided separately at the time of each order.
    4. The Seller undertakes to send the goods to the Buyer within 2 working days. This time limit does not apply in cases where the Seller's warehouse does not have the goods required and the Buyer is informed of a shortage of the goods ordered. The Buyer also agrees that in exceptional circumstances the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to contact the Buyer immediately to agree on the delivery of the goods.
    5. In all cases, the Seller shall be exempt from liability for breach of delivery deadlines if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer's fault or due to circumstances beyond the Buyer's control.
    6. At the time of delivery of the goods, the Buyer shall inspect the condition of the consignment with the Seller or its authorised representative. Once the Buyer has signed the invoice (bill of lading) or any other document of delivery and acceptance of the consignment, the consignment shall be deemed to have been delivered in good condition. If the Buyer notices that the packaging of the delivered consignment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this on the invoice (waybill) or other document of delivery and, in the presence of the Seller or his representative, draw up a free-form consignment damage report. If the Buyer fails to do so, the Seller shall be exempt from liability to the Buyer in respect of any damage to the goods, provided that such damage is caused by damage to the packaging not marked by the Buyer in accordance with the procedure set out above.
    7. In the event that the Buyer notices, upon acceptance of the goods, that the consignment does not contain the correct set of goods or that the delivered goods are not of the correct size, colour or other dimensions, the Buyer shall immediately inform the Seller thereof.
    8. In the event that the Buyer withdraws from the contract of sale pursuant to Clause 4.2 of the Regulations, the Buyer shall be liable to pay all direct costs of returning the goods to the Seller in accordance with the transport rates set out in the table above. The amount of these costs incurred by the Seller shall be deducted from the monies paid by the Buyer for the item(s) to be returned. If the set-off does not cover the Seller's claim in full, i.e. if the Seller's costs of returning the goods exceed the value of the item(s) to be returned, the Buyer undertakes to pay the Seller the remaining amount within 15 days.
  10. Guarantee of the quality of the Goods and the period of fitness for use
    1. The characteristics of each item sold in the E-shop are generally indicated in the description of the item attached to each item.
    2. The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in the Online Shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
    3. The Seller grants a guarantee of the quality of the goods for a certain period of time for certain types of goods, the specific term and other conditions of which shall be specified in the descriptions of such goods.
    4. In the event that the Seller does not provide a guarantee of the quality of the goods for certain types of goods, the guarantee provided for by the relevant legislation shall apply.
  11. Conditions for replacement and return of defective goods
    1. The defects of the sold goods shall be eliminated, the defective goods shall be replaced and returned in accordance with the Rules for the Return and Replacement of Goods approved by the Order of the Minister of Economy of Lithuania No. 217 of 29 June 2001 on the Approval of the Rules for Return and Replacement of Goods.
    2. Where a faulty product is returned, the Seller undertakes to take back the faulty product and replace it with an equivalent product. In the event that the Seller does not have an equivalent product, the Seller shall refund the money paid for the product to the Buyer.
  12. Responsibility
    1. The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer fails to provide accurate data in the registration form, the Seller shall not be liable for any consequences arising therefrom.
    2. The Buyer is responsible for the actions carried out using this online shop.
    3. The Buyer is responsible for the transmission of his/her login data to third parties. If a third party uses the services provided by the E-shop by logging into the E-shop using the Buyer's login data, the Seller shall consider this person as the Buyer.
    4. The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer's failure to read these Terms and Conditions, despite having been given the opportunity to do so, without taking into account the Seller's recommendations and its obligations.
    5. If the Seller's online shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities contained therein and does not supervise, control or represent such companies and persons.
    6. In the event of damage, the party at fault shall indemnify the other party against direct damages.
  13. Exchange of information
    1. The Seller shall send all notifications to the e-mail address provided by the Buyer in the registration form
    2. The Buyer shall send all notifications and questions to the means of contact indicated in the "Contact" section of the Seller's online shop.
  14. Final provisions
    1. These Terms and Conditions are drawn up in accordance with the legislation of the European Union.
    2. The law of the Republic of Lithuania shall apply to relations arising under these Rules.
    3. Any disagreements arising out of the implementation of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.